A number of motivating factors are driving retailers around the world to provide self-checkout solutions. As evidenced by the growing number of worldwide installations, consumers are ready and willing to use this technology. The motivations for providing these solutions include:

  • Shortening checkout lines without increased labor
  • Need for more merchandise display space, dictating a smaller checkout footprint
  • New opportunities to interact with customers, including directed advertising
  • Mergers that drive the need for store-to-store consistency of services
  • Internal shrink control

Fortunately, the growing popularity of self-checkout solutions has led major vendors such as NCR, Fujitsu, TGCS, Wincor, ECRS and Motorola to offer solutions that easily integrate with existing (TGCS-based) business logic. By using these products, retailers can offer self-checkout services now, without the time and expense of several person-years of software development. In stores where a converged solution has been deployed, customers experience uniform storewide pricing while management enjoys the simplicity of maintaining a single set of business logic.